YNF Deals · Legal
Account & Data Deletion Policy
Your YNF Deals account belongs to you. This policy explains how to download a copy of your data, correct it, or delete your account entirely, and exactly what happens to your information when you do. The most important thing to know: deletion removes your personal profile, but records we are legally required to keep, such as order and tax records, are retained with your identifying details minimized.
1. What you can do
YNF Deals ("we", "us") gives every account holder three data controls, available at any time and free of charge:
- Download your data. Request an export of the personal data we hold about you, including your profile, addresses, order history, and support conversations, in a portable format.
- Correct your data. Update your name, email address, shipping addresses, and preferences yourself in the customer portal at /my, or ask us to correct anything you cannot edit directly.
- Delete your account. Ask us to close your account and remove or anonymize your personal profile, subject to the legally required records described in Section 4.
These controls implement the access, correction, portability, and deletion rights described in our Privacy Policy, including rights under the CCPA/CPRA for California residents and the GDPR for EU and UK visitors. We honor them for all customers, wherever you live.
2. How to make a request
2.1 Two ways to ask
- Account privacy tools. Sign in and use the privacy tools in your customer portal at /my. This is the fastest route, because you are already authenticated.
- Email. Write to [email protected] from any address, telling us what you want (export, correction, or deletion) and which account it concerns.
2.2 Identity verification
Before we act on an export or deletion request, we must be confident the request comes from the account owner. Handing your order history to an impersonator, or deleting an account at a stranger's request, would itself be a privacy failure. If you request by email, we will verify you against the email address on the account, typically with a one-time verification code, and we may ask you to confirm details only the account owner would know, such as a recent order.
If we cannot verify your identity after reasonable attempts, we will decline the request and tell you why. You may also authorize an agent to act for you where the law allows; we will verify both the agent's authority and your identity.
3. What deletion does
When we complete a deletion request, we close your account and remove or anonymize your personal profile. Specifically:
- Your sign-in credentials are disabled and your hashed password is deleted. You will no longer be able to log in.
- Your profile details, saved addresses, saved items, fragrance profile, and offers/coupons are deleted from your account.
- Your email address is removed from all marketing lists.
- Records we must keep (Section 4) are detached from your live profile, and the personal identifiers in them are minimized to what the legal purpose requires.
Deletion is permanent. We cannot restore a deleted account, its order history view, or its saved data afterward, so please download anything you want to keep, such as invoices or tracking history, before you confirm.
Open business is settled first. If you have an order in transit, an active support ticket or claim, or an unresolved payment, we may pause the deletion until it is resolved, and we will tell you if that is the case.
4. What we must keep, and why
Deletion of your profile does not, and legally cannot, erase every trace of your dealings with us. A small set of records survives deletion because the law requires it or because we have a legitimate, documented need that outweighs erasure. We keep these records only as long as the schedule below states, and after deletion they carry only the minimum identifiers the purpose requires.
| Record | Kept for | Why |
|---|---|---|
| Order, invoice, and tax records | 7 years | Tax and accounting laws require us to keep transaction records. Identifiers are minimized after account deletion. |
| Consent records (legal agreements, cookie and marketing consents) | Indefinitely | Immutable legal evidence of what you agreed to and when, stored in a tamper-evident hash-chained audit log. Altering or deleting these entries would destroy their evidentiary value. |
| Fraud-prevention records | As long as legally justified | Protecting us and other customers against chargeback abuse, payment fraud, and repeat abusive accounts. Kept only where a documented fraud-prevention basis exists. |
| Support tickets | 3 years after closure | Resolving follow-up questions and defending or establishing legal claims. |
| Security and login logs | 12 months | Investigating security incidents and unauthorized access. |
| Packing QA videos | 90 days, unless needed for an active dispute | Quality assurance and fraud prevention for shipped orders. |
Everything else follows the general rule in our Privacy Policy: account data is kept while your account is active and for up to 2 years after your last activity, after which it is deleted or anonymized even if you never ask.
5. Data held by other companies
A deletion request to us covers the records YNF Deals controls. Some companies that help us serve you hold their own records under their own privacy policies, and we cannot delete those for you:
- Stripe processes website payments; we never store full card numbers, so payment credentials live with Stripe.
- TikTok / TikTok Shop handles checkout, payment, and buyer records for purchases made in our live auctions and TikTok shops ("YNF Deals" and "YNF Fragrance"), under TikTok's terms.
- Google holds your Google account if you used Google sign-in; deleting your YNF Deals account does not affect it.
- Resend (transactional email), Cloudflare (CDN and security), and the carriers USPS, UPS, and FedEx keep their own operational records.
To exercise rights over those records, contact the relevant company directly. We are happy to point you to the right place if you ask.
6. Marketing emails are separate from deletion
You do not need to delete your account to stop hearing from us. We send marketing email only with your consent, and every marketing email contains an unsubscribe link that works immediately. You can also manage your email preferences in your account at /my.
Unsubscribing stops marketing email but keeps your account, your order history, and your saved data intact. We will still send the non-marketing emails your account needs, such as order confirmations, shipping and tracking updates, and support replies. We do not send SMS marketing.
7. Timing
We confirm receipt of your request promptly and typically complete it within 30 days. Where the law allows and the request is unusually complex, for example a deletion entangled with an open dispute, we may take longer; if so, we will tell you before the initial 30 days expire and explain why.
The clock starts once your identity is verified. Requests made through the signed-in privacy tools at /my generally move fastest because verification is already done.
8. Re-registering after deletion
You are welcome back. After your account is deleted, you may create a new account at any time with the same or a different email address, using email sign-up with a one-time verification code or Google sign-in.
A new account starts fresh. It will not carry over your previous order history, saved items, fragrance profile, offers, coupons, or store credit, because that data was deleted at your request and cannot be restored. One exception applies: if your previous account was blocked for fraud, chargeback abuse, or other conduct described in our Terms of Service, we may decline the new registration on the same grounds.
9. Contact
Questions about this policy, or about a pending request, go to:
YNF Deals
585 W Merrick Rd Ste 28 C
Valley Stream, NY 11580, United States
Email: [email protected]
Phone: +1 516-884-3338
You can also open a ticket from your account at /my/support. For the full picture of how we handle personal data, see our Privacy Policy and Cookie Policy. This policy is governed by the laws of the State of New York, USA.