Return & Refund Policy

1. The rule, in plain terms

All sales are final. Fragrances are personal-care products: once a bottle leaves our facility, we cannot restock or resell it, and hazmat rules for alcohol-based perfume limit how it can travel. For that reason, we do not offer general returns or exchanges.

There are exactly four exceptions. We will make it right if your item:

• arrived damaged — broken, leaking, or crushed in shipping;
• has a manufacturing defect — for example, a faulty atomizer or a bottle that will not spray;
• is not what you ordered — we shipped the wrong product, size, or variant; or
• is missing or incomplete — an item or part of your order was not in the parcel.

Every product we sell is 100% authentic, sourced from authorized distributors and reputable wholesalers. That authenticity guarantee is backed by this policy: a verified claim that an item is not genuine is treated as a covered defect.

2. What is covered — and what is not

2.1 A note on scent and batch variation

Fragrance is personal. We cannot guarantee that you will like a scent or that it will wear a certain way on your skin, and longevity ("performance") varies from person to person. Batch-to-batch variation in color, scent, or packaging occurs naturally with authentic fragrances and is not a manufacturing defect.

3. How to report a problem

Report any covered issue within 72 hours of delivery, measured from the delivery time shown by the carrier's tracking. Claims made after that window may be declined, because we can no longer verify the condition of the parcel with the carrier or our records.

To file a claim, contact us through either channel:

• the Support area of your account at /my/support; or
• email at [email protected].

Photo or video evidence is required for every claim. Please include:

1. your order number;
2. a short description of the problem;
3. clear photos or video of the item, the interior packaging, and the shipping box, including the shipping label.

4. What happens after you report

4.1 Review

We review every claim individually. We may ask follow-up questions, request additional photos or video, and compare your report against our shipping records and the packing video for your order (see Section 5). Most claims are straightforward, and the evidence you provide up front is usually enough.

4.2 Approved resolutions

If your claim is approved, we will resolve it in one of three ways:

• Replacement — we ship the correct or intact item at no cost to you, subject to availability;
• Store credit — credit on your ynfdeals.com account for the amount affected; or
• Refund — to your original payment method.

If a replacement is out of stock, we will offer store credit or a refund instead. Where a claim covers only part of an order, the resolution applies to the affected items.

4.3 Refund timing

We submit approved refunds to the payment provider promptly. How quickly the money reaches you then depends on that provider — card refunds typically post within several business days, while ACH, Klarna, PayPal, and the various digital wallets each follow their own timelines. Refunds always return to the payment method you used at checkout; we cannot redirect a refund to a different card or account.

5. Damaged parcels

If your parcel arrives damaged, keep everything — the shipping box, the interior packaging, and the damaged item — until your claim is fully resolved. Carriers such as USPS and UPS may require an inspection of the packaging, and discarding it can prevent us from recovering the loss and completing your claim.

The packing of every order is video-recorded for quality assurance and fraud prevention. This protects you as much as it protects us: the recording shows exactly what was placed in your box and how it was packed, which lets us confirm missing-item and wrong-item claims quickly and in your favor when the footage supports them. Packing videos are retained for 90 days, or longer if needed for an active dispute, as described in our Privacy Policy.

6. TikTok Shop and live-auction orders

Purchases made through our TikTok Shop stores (YNF Deals and YNF Fragrance), including items won in live auctions on TikTok LIVE, are paid through TikTok's own checkout under TikTok's terms. The standards in this document apply to every YNF Deals order, whichever channel you bought through — the same 72-hour reporting window, the same evidence, and the same make-it-right resolutions. What changes is only the mechanics of the money: because TikTok processed your payment, a refund to your original payment method is issued through the TikTok Shop refund system. Start your request in the TikTok app, or report the issue to us at /my/support and we will walk you through the TikTok steps; replacements and store credit come directly from us either way.

Bids and claims placed during a live auction are binding and create an obligation to complete the purchase through TikTok Shop checkout within its payment deadlines. Unpaid claims may be cancelled, and repeated non-payment may result in being blocked from our live streams.

This policy governs orders placed on ynfdeals.com. If you have a problem with a TikTok Shop order and aren't sure where to start, you can still contact us at [email protected] and we will point you in the right direction.

7. Fraudulent or abusive claims

We honor legitimate claims quickly, and we take fraud seriously. Claims that are contradicted by our packing videos, shipping records, or carrier evidence will be refused. We may also require identity verification before approving a resolution on high-value or repeated claims.

Where we identify abuse — including fabricated damage claims, false missing-item reports, chargeback abuse, or a pattern of claims across multiple accounts — we reserve the right to refuse the claim, cancel pending orders, close the associated account, refuse future service, and report suspected fraud to payment providers and law enforcement. These rights are described further in our Terms of Service.

8. Contact

Questions about this policy or an open claim:

YNF Deals
585 W Merrick Rd Ste 28 C
Valley Stream, NY 11580, United States
Email: [email protected]
Phone: +1 516-884-3338

The fastest way to resolve an order issue is the Support area of your account at /my/support. This policy is governed by the laws of the State of New York and should be read together with our Terms of Service and Privacy Policy.