This Returns & Refunds Policy explains what may be returned, the timeframe, the condition requirements, who pays for return shipping, and how and when refunds are issued. It applies to purchases on ynfdeals.com. Orders placed through TikTok Shop, TikTok LIVE, or another marketplace are additionally governed by that platform's return and refund rules. This policy forms part of, and should be read with, our Terms of Service.
1. Return window
You may request a return of an eligible item within 30 days of the delivery date. Requests made after 30 days will not be accepted. To be eligible, the item must be unused, unopened, and in its original, undamaged manufacturer packaging — with any seals, cellophane, boxes, and inserts intact — and you must provide the order number or other proof of purchase.
2. Items that cannot be returned
For health, hygiene, and safety reasons, the following are final sale and non-returnable once shipped: opened, used, sprayed, or unsealed fragrances; testers, samples, decants, and travel sizes; gift sets or bundles that have been opened; items marked "final sale," "clearance," or "as-is"; free gifts and promotional items; and any item returned without prior authorization, without original packaging, or in a condition that prevents resale. We may refuse a return that does not meet these conditions and return the item to you at your expense.
3. Live-auction, flash-sale, and LIVE wins are final
All live-auction wins, TikTok LIVE purchases, flash drops, claim sales, and other limited-time or promotional-price purchases are final sale and are not eligible for return, exchange, or refund, except where the item arrives damaged, defective, or materially not as described, or where a refund is required by law. These items are sold at deeply discounted, below-retail prices and cannot be restocked.
4. How to start a return
Do not ship anything back before contacting us. Email [email protected] with your order number and the reason for the return. If approved, we will issue return instructions and, where applicable, a return authorization. Items sent back without authorization, or to any address other than the one we provide, may not be refunded and may be discarded.
5. Return shipping costs
Unless the return results from our error (a damaged, defective, or incorrect item), you are responsible for the cost of return shipping; we recommend a tracked, insured method, as we are not responsible for returns lost or damaged in transit to us. Original shipping charges are non-refundable. A reasonable restocking fee may apply to non-defective returns where disclosed at the time of your return authorization.
6. Refunds — method and timing
Once we receive and inspect the returned item and confirm it meets the eligibility conditions above, we will issue an approved refund to your original payment method. Please allow up to 5–10 business days after inspection for the refund to be processed, plus additional time for your bank or payment provider to post it. We refund the price of the item only; original shipping, return shipping, and any restocking fee are not refunded unless the return is due to our error or required by law. Refunds for marketplace orders follow that marketplace's processing timelines.
7. Damaged, defective, or wrong items
If your order arrives damaged, leaking, defective, or is not the item you ordered, contact us within 7 days of delivery at [email protected] with your order number and clear photos of the item, the batch code, the packaging, and the shipping label. We will verify the issue and, at our discretion, replace the item, send the correct item, or issue a refund. We may require the item or evidence to be returned before completing a resolution.
8. Authenticity guarantee
We stand behind the authenticity of every product we sell. If you have a genuine authenticity concern, contact support with your order number and photos of the product, packaging, label, atomizer, and batch code so we can investigate. Fragrance performance, projection, longevity, batch-to-batch reformulation, seasonal behavior, and individual skin chemistry are normal characteristics of perfume and are not defects or grounds for a return.
9. Cancellations and changes
We begin processing orders quickly. You may request a cancellation or change before an order has been dispatched, and we will accommodate it where possible; once an order has shipped it cannot be cancelled and is handled under this policy. We may also cancel or refund an order at our discretion for pricing or inventory errors, suspected fraud, payment issues, shipping restrictions, or other operational reasons.
10. Marketplace orders
If you purchased through TikTok Shop, TikTok LIVE, or another marketplace, returns, refunds, and claims are handled under that platform's rules and buyer-protection process, which apply in addition to this policy. We process those requests as the seller through the marketplace and cannot override the marketplace's decisions.
11. Fair use; chargebacks
Please contact us first so we can resolve any problem directly and quickly. Filing a chargeback or payment dispute before contacting us, or abusing our returns, refund, or claims process — including false claims, "item not received" claims on delivered and tracked parcels, or repeated returns of used product — may result in cancellation, account restriction, refusal of service, and submission of evidence to the relevant marketplace, carrier, payment provider, or legal authority.
12. Contact
Questions about returns or refunds: [email protected]. Mailing address: YNF Deals, 54 Brooklyn Ave, Westbury, NY 11590, USA. Please do not send returns to this address without a return authorization.